A quality management system is the operational mechanism of an organization to optimize its processes. The objective is to guide information, machinery and work so that customers are satisfied with the products and / or services they acquire.
The quality management system, therefore, aims to coordinate procedures and resources to improve the quality of the offer. A satisfied customer always implies a benefit for the company: higher profits, loyalty, less expenses in solving problems, etc.
It is possible to understand quality management systems as tools for planning, executing and evaluating business projects with quality as a goal. To meet its objectives you can use different methodologies, techniques and strategies.
With regard to strategies, the company must establish well-defined policies and target its efforts to clear objectives, which always have as a priority the satisfaction of their customers through products and services of the highest possible quality. Given that the budget is always limited, it is important to find the right balance between all the elements, to avoid that the quality is affected in a considerable way.
Quality control is one of the fundamental points of any process of product manufacturing or service design, and can be carried out in various ways, depending on the item, the budget available, the level of secrecy associated with the project, and so on.
Among the methods used for quality control is the so-called testing, sometimes translated as "testing" or simply " test ". These are tests of various types to ensure that a product or service meets the quality requirements; for example: that a video game can be completed without serious errors, that an electronic device works without problems such as overheating of its battery or that a television service on demand allows its users to rent content through its interface.
A key element in quality management is human capital. The quality management system must contemplate the training and control of the workers so that they develop their functions in a successful manner.
The quality management system must also analyze the operation of the machines and the devices used by the company to ensure that the production reaches the highest possible quality.
It is important to emphasize that, with an efficient quality management system, the client obtains products and / or services according to their requirements, eliminating their need to make claims and lose time. A customer satisfied with the quality of the acquired, in addition, will again trust the proposals of the company in question.
Of course, achieving customer satisfaction is not as easy today as it was until the late 1980s, for example, since today's access to information is such that they have many more tools to demand a higher standard of information. quality to your favorite companies, to the point of being able to elaborate very specific technical proposals regarding the inclusion of certain functions or electronic components.
In other words, the work of the personnel in charge of the quality management system of a company is a very arduous task, whose difficulty is constantly growing given the constant expansion of the Internet and the possibilities it offers its users. Being aware of the needs of consumers no longer only involves evaluating their responses to previous products and services, but also reviewing the same information they find on the Internet.