The RACI model is a matrix that is used to represent the roles and responsibilities of the persons involved in a project or line work.
In the matrix:
- on the horizontal axis the names of the persons or the functional roles
- on the vertical axis the results to be delivered, processes or activities involved
Benefits of using a RACI table
- it provides coordination and clarification of the role (s) and responsibilities of those involved
- the support will increase the support
- team work is encouraged, and duplications in work are prevented
With every combination of a name and result / process / task there is a letter, the R, A, S, C or I. RASCI (or RASIC) is an extensive form of RACI. The letters represent the following terms:
The person responsible for the execution. Accountability is made to the person who is accountable.
The person who is (ultimately) responsible, authorized and approves the result. When it comes to it, he / she must be able to pass the final verdict, have a veto right. There is only one person Accountable.
This person is supportive of the result. Role is very similar to the C-role.
This person gives (jointly) direction to the result, he / she is consulted (mandatory) prior to decisions or actions. This is two-way communication. If RACI is used, C is equal to S.
Someone who is informed about the decisions, about the progress, achieved results etc. This is one-way communication.
Optionally, the O can also be used, then the term CAIRO is used.
O (Out of the Loop )
The person who is not part of the process. To explicitly state that this is the case. This can be useful, for example, when a team as a whole is responsible, but a specific employee of that team is not.
The RACI table is used differently for different organizations. Some use R Responsible and A Active to record the (R) controller and (A) executive. There are also organizations that use S Sign-off to indicate that someone else is still responsible for approving the process. In such a situation the responsibility seems to be divided over several people. This gives food for thought why those responsibilities are shared. It is therefore important to have the explanation of the RACI table clear before it is used in the organization.
- There is exactly one responsible for each result / process to be delivered.
- The person with the A role must also have the authority (authority) to make decisions. The A-role can delegate these decisions to the R-role, but remains ultimately responsible.
- The A and C roles also implicitly have the I role.
- Minimize the number of C and I roles.
- Enter as few R, C and I’s as possible in the matrix, but in such a way that the work is done.